1 reviews | Active since Jul 2017

26 Jul 2017, 22:51

****d by Vodacom data subscription ****

<p>I am no longer a fan of Vodacom!!!</p> <p>Shocking service. Thieving structures and absolutely no desire to find a solution to the **** you call billing. I have had my contract for over 5 years now. I run on average a R2500 bill. Have 20gb on my contract and on wi-fi 90% of the time, yet apparently I have in the last 2 months used that and R3000 more of data???</p> <p>Your call center is operating at the same pace of your constant network drops (By which I'm being sarcastic, you have no pace)</p> <p>I experience and lose business with, so when I call in to report this nonsense the calls drops. And not one can be bothered to call me back and resolve. Should I perhaps start invoicing you for the wi-fi, contracts lost and dropped calls I have paid for while paying your subscription?</p> <p>I expect to be contacted with extreme urgency. Or maybe you are in undated with many more of these complaints because of your terrifying service. I cannot believe you expect us to pay for this ****.The consumer commission will have a field day with this *******...</p>

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Replies (2)
Vodacom
Vodacom's reply27 Jul 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 Jul 2017, 08:34
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc

Best regards,