Cutting Services based on false information

They cut our service because "we were 2 months in arrears" only for our bank statements to show the debit order had come off. They then only reactivated 1 number on our contract which had 3 numbers, telling us that they had cancelled the other 2 and we had to pay a cancelation fee of R7000+ but we did not give them permission to cancel. Fast forward, no service or phone calls, phoning everyday being told wait 48hrs every 48hrs and the network will be back, only for nothing to happen. I get into a car accident during that time and I am left stranded because I cant phone the police or anyone to let them know what had happen. When we phoned Vodacom AGAIN and told them what had happen, they shrugged it off as a lie and told us to wait 48hrs- 72hrs. They finally activate our services after A MONTH, make us pay a full months fee for no services, only for them to cut it again today saying we still owe them when we clearly told them after the numerous phone calls they made to us, we said "no we are disputing the charges"