Cutting of service after payment

My Vodacom debit order for my cellphone contract did not go through - I changed the date of the debit order from the 1st of the month to the 8th and was informed a double payment would go off for January and February 2018 - no reason given, but I accepted it. I made an EFT payment on 30 January 2018 1. I really tried to find out where to make the payment to before doing it and no where, not on a vodacom website or anywhere on the internet (I spend quite a lot of time googling it and have the history as proof) did it state where to make an EFT payment to. 2. In the end I went onto my bank's site (FNB) and selected the public recipients and then Vodacom. There were several options to make a payment to - Vodacom Credit Card ( obviously the wrong one as I were paying my cell account), Vodacom Debtors (sounds right as I am a debtor) and Vodacom Pty Ltd (cannot be the one as this is the company - not the cellphone department/product) 3. Thus I made the payment to Vodacom Debtors and used my account number as reference. I sent proof via sms to ********** . I sent proof to this number as I communicated and made arrangements for payment on this platform. I got responses asking for my ID and on the 1st of Feb asking me when I made the payment. In other words I were not communicating with some machine with pre-recorded responses, it was an actual person. Yet, my service was cut on 1 Feb 2018. I called the same number and were informed they have no record of proof of payment via sms or in the vodacom account. I was told to fax or email it to them. I informed them that I am unable to email anything as my service was cut but that I have sent proof to them twice already via sms. It transpired that I made the eft payment to the wrong account. I was supposed to pay to Vodacom Pty Ltd. (when I explained to the call center agent why I made the payment to Vodacom Debtors he actually agreed he could see how I could make that 'mistake') I was then informed again to fax or email proof to ***. I asked why as I've sent proof twice already and have proof (communication via sms) that they have received it, and was told that if I do not, my service will not be reconnected as I made payment to the wrong account. When I asked if no one will pick up that a cell account was paid to the wrong account as I used my account number as reference - surely not that far fetched, I was told no. Eventually the call center agent spoke to someone somewhere who could actually see the conversatio that took place via sms with me ( the call center agent could not see it on the system at all), and then informed me that they confirmed that they asked me when the payment was made and that they informed me to send proof to vodacom.co.za. They did - on the 1st of Feb, after my service was cut - NOT ON THE 30TH NOT ON 31ST WHEN I SENT THE PROOF OF PAYMENT. I was informed I need to sent proof of payment or my service will not be re-activated, my money will not reflect as paid - it will lay in the debtors account until the end of time and that is that. I used my mom's phone to make a hotspot to sent proof of payment AGAIN to the email provided - vodacom.co.za. YES THAT IS NOT AN EMAIL ADDRESS AND I DON'T READ MINDS! I had to google again to find out it is actually ********** it could have been ********** for the call center agent told me the admin department needs to receive the proof, it could have been ********** for this makes sense surely, but pop? I think the pop is short for proof of payment? So yes, I've sent it to pop there at vodacom.co.za and hope and pray all will get to where it is supposed to be as I am still guessing about the pop@ but I don't have much hope as communication is not Vodacom's strong point. I want someone to apologize to me for cutting my service even though I have made payment, I have sent proof there of and I kept communicating. I did everything a customer is expected to do. I honestly tried my best to do it right - but with no proper information available I cannot be held responsible for 1. paying into the wrong account 2. informing the wrong department via the wrong platform 3. sending the proof to the wrong email - I still don't know if pop@vodacom is the right address.

JP van Jaarsveld,