RF
René Ferreira

1 reviews | Active since Aug 2016

26 Aug 2016, 20:39

Cutting my line

<p>Since February my mobile line has been hard locked every two weeks and every time they have a different excuse. They can see that I am up to date with my payments and never have been in arrears since I got my contract. Some people just switch my line back on but recently they are giving me other excuses: </p> <p>I am under debt review and I am not allowed to use my mobile that I pay every month and that my debt review company will pay it. I want to state very clearly that the account with Vodacom is NOT under the debt review court order! On this occasion my line was reconnected with an apology that Vodacom implimented a new system causing some customers' lines are inadvertently disconnected this person appologised profusely and promised that it will not happen again. Today, two weeks later, the dan line was disconnected again and again I got a different excuse: I must produce two forms: a 17.1 & 17.2 before my line will be reconnected. This is unacceptable and I paid my account for September just this morning! How can you give me all this **** when I did not place it under debt review and I stay up to date with my freaking account! If I could I would have told Vodacom to go f***k themselves and go to a different company and buy a huge banner and place it where everybody can see it. Some of your staff members in the legal department are VERY rude and I am pushed around from person to person getting my line reconnected and disconnected. I am honoring my side of the contract and Vodacom does not. I HATE YOUR STUPID COMPANY!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply27 Aug 2016, 08:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,