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Christo C
1 reviews | Active since Aug 2015
28 Oct 2021, 16:35
Cut off because of a mistake by Vodacom
This is what happened to my mom.. and if not resolved soon, I will take my family's business elsewhere.
Upon reaching the end of her contract term, Vodacom stopped/ neglected to renew her debit order. She didnt notice the missing debit order of 120 odd bucks/month and Vodacom's statements did not show any accrual of debt on her statements either. Now (a year worth of missing debit orders later) she got cut off because of a mistake by Vodacom. When trying to resolve the issue, she gets treated like a ********. As a long-standing Vodacom customer, I am very unhappy and would like to warn existing and future customers! REALLY BAD SERVICE!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Oct 2021, 18:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Oct 2021, 18:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Christo C's updateReviewer Update
04 Nov 2021, 20:11Dear Vodac
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Christo C's update04 Nov 2021, 20:11
Reviewer Update
Dear Vodac
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Christo C's updateReviewer Update
04 Nov 2021, 20:21Dear Vodacom. I have now spent more than 10mins to scroll through bad reviews posted only in the last few days. You did not even attempt to resolve the issue. If you remotely care about customer service, you will phone me.
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Christo C's update04 Nov 2021, 20:21
Reviewer Update
Dear Vodacom. I have now spent more than 10mins to scroll through bad reviews posted only in the last few days. You did not even attempt to resolve the issue. If you remotely care about customer service, you will phone me.