Cut my line but still charging me and no access to service

<p>Halfway through February, I asked Vodacom to cancel my contract and migrate me to prepaid.</p> <p>The consultant said that my line would stay active until the 28th, at which point I should switch my phone off and, and switch it on again the next day and load airtime.</p> <p> </p> <p>The same day my line stopped working completely.</p> <p> </p> <p>I have phoned Vodacom several times to resolve this, each time consultants are completely unhelpful, making me wait often for over 15minutes at a time, then I have to explain the situation again, only to be transferred again and again until the line drops or I am transferred to a department that is not working.</p> <p> </p> <p>In fact after telling one consultant to transfer me to her supervisor she told me that she would cut the call and then ended the call. </p> <p> </p> <p>It has been two and a half weeks now that I have not had use of my phone - which I use for both personal and business purposes. I will gladly take the +-R1000 that I spend each month to another service provider, given that Vocacom clearly has no concern for ensuring product delivery. </p> <p> </p> <p>I do expect this to be sorted immediately, a pro-rata refund to be returned on the weeks wihtout access and a full refund on data bundles at the time.</p> <p> </p> <p>Any communication will have to be handled via email - because my mobile is (clearly) not working.</p> <p> </p> <p> </p> <p> </p> <p> </p>