Customet care nightmare

<p>I am shocked at Vodacom's lack of interest to assist me with a problem. I app**** for a new data contract from Vodacom during January 2017. I must admit that the service I received then was of acceptable quality. Maybe it was because they wanted my money. Nevertheless, the contract was for 10 gig which I started using immediately. </p> <p> </p> <p>All was working fine the whole of February 2017 and then on 21 March it stopped working. Suddenly my data was down to 0gig, which was questionable to me. But I waited until the 1st of April 2017 for my data to be recharged and to start working again. Come 1 April and still no data. And my device was suddenly not working. Restarted the device, it wouldn't take my pin and it locked my sim card. I then tried to enter the PUK nr which was also not accepted. And so my headache started...... I phoned Vodacom Call Center for the whole of 1 April. It was established that the said sim does not have a pin or puk nr on Vodacom's system. No one could explain why or assist me. My account was paid in full, but apparently you can pay without getting the service.</p> <p> </p> <p>After numerous calls, begging and explaining someone finally said that Vodacom will do a sim-swop for me. I was so excited because finally someone came to light. The lady named Robin confirmed my address with me, both residential and business address and said that a new sim card will be delivered to me. This was to no avail. Up until today I have not received the sim card.</p> <p> </p> <p>The part that is bothering me is the fact that I have been phoning Vodacom up to 3 times a day, everyday from 1 April 2017, and not one person was able to assist me. Each and everytime I had to explain the situation and more often than not the call center agent was not too happy or friedly to help me. The only answer I get is that nothing is showing on the system and I must try another department.</p> <p> </p> <p>I am done phoning Vodacom and explaining myself. Since 1 April I was not able to use the data that I am paying for and the sim card is not working. What is Vodacom giving me? Nothing. Yet they don't mind to take my money. </p> <p> </p> <p>The war will begin now to have the contract cancelled with them. It is sad because I want to keep the contract with Vodacom, but it is apparent that they don't want me as a client.</p> <p>I am also sure that nothing will come from this, but I feel it must be shared.</p> <p> </p> <p>Vodacom you have terrible customer care and I do not find it ammusing. I don't have a sollution to my problem and I am battling to have the contract cancelled. So I ask you, what are my options??</p> <p> </p> <p> </p>