AF
Andrea F

1 reviews | Active since Aug 2023

23 Aug 2023, 19:56

Customers simply don't matter

Toby asks all sorts of questions that you answer only to then notify you that it's outside office hours..

They keep sapping my airtime/data for supposed "digital content I'm subscribed to" which I never actually did subscribe to and when trying to sort it out I make no progress as it's yet again a loop... The app gives you a run around with no answers! And to top it off, ALLLLLL my vodabucks I was saving have disappeared. I can honestly say I wish I was not exposed to being treated like someone who doesn't matter!

0
Replies (1)
Vodacom
Vodacom's reply24 Aug 2023, 08:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team