AF
Andrea F
1 reviews | Active since Aug 2023
23 Aug 2023, 19:56
Customers simply don't matter
Toby asks all sorts of questions that you answer only to then notify you that it's outside office hours..
They keep sapping my airtime/data for supposed "digital content I'm subscribed to" which I never actually did subscribe to and when trying to sort it out I make no progress as it's yet again a loop... The app gives you a run around with no answers! And to top it off, ALLLLLL my vodabucks I was saving have disappeared. I can honestly say I wish I was not exposed to being treated like someone who doesn't matter!
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Replies (1)Vodacom's replyOfficial
24 Aug 2023, 08:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply24 Aug 2023, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
