Customers need to prove to vodacom what contract they had

<p>My wifes contract was up and she was on a month to month as the contract was past 24 months.</p> <p>On 21 August 2016 we took a out a contract at vodacom, for R250. on a uchoose flexi 200 with 2 tablets and a second sim with 500mb data free. on 09 September we received a R119.49 and it was still showing as uchoose flexi 110. on 10 october we received a bill for R644.49 , which was back dated for september as well as for october , but charged us fo rthe free 500mb data bundle as well for both september and october. First off all we should only be paying about R65 for september (as we already paid R119.49 , and secondly as per the contract we signed the 500mb data was free. when we called to enquire this on the 10th of october, we were requsred to provide proof, luckily i had both the reciept from the store as well as the vodacom magazine with the special (so a customer has to keep track of the companys specials), which we then emailed as requested to date now 16 days later and after 3 phone calls nothign has been done , the qery has still not been resolved, we get told they still busy with this. Vodacom will debot my acount on the 1st of the month without resolving this, if i dont pay i ll have to pay a penalty, but they will not refund me let alone pay for debiting more then what they supposed to. The reference for all the calls about this issue are 1- ********** 8490 and 1- ********** 6227.</p> <p>I have attached a copy of the same special to this review</p> <p> </p>