Customers hold ZERO VALUE to Vodacom

Long standing UNRESOLVED ISSUES WITH VODACOM. Logged a call with Vodacom and was informed that I will be advised by Vodacom......MMmmmmm so would Vodacom require perhaps a FEW YEARS to investigate as my call to customer care was between the 06-08 July 2015 AND TO DATE ZERO REPLY FROM VODACOM. I followed up but still awaiting a call back. Vodacom has proven once more that customers hold ZERO VALUE TO THEM. Firstly the Vodashop can get away with ****** no one is held responsible. The issue experienced dates back to 10 May 2015 and this is just an ongoing problem. VODASHOP IRRESPECTIVE OF WHOM THE SUPPOSED FRANCHISE OWNER IS, SHOULD REPRESENTS VODACOM VALUES but this is not the case with some of these stores especially with the Vodashop at Galleria mall. Upgrade accepted knowing that they do not have stock, false promises of deliver and finally when i get the Sony Smart Band on 2015-07-05 it does not work. Called store was given bad attitude claiming its a gift i should be happy when requested a replacement, called Vodacom and NOTHING NO HELP WHAT SO EVER FROM VODACOM BUT VODACOM BILLS ME WITH A SMILE REGULARLY SO WHY NO HELP WHEN NEEDED. TIRED OF ZERO CUSTOMER SERVICE.