Customers do have a say

The fact that a company of this size that makes so much profit can care so little for its customers is very sad. When the call center operator demands that I should take the phone off speaker, that's when you know that they don't bother to trains their staff. They ask as many "security" questions as they feel like and if you are transferred to another department, you have to answer all the questions again. Do they not have enough money to buy a proper call center telephone system. Then I ask for the contract. No, that call must be handled by IT. Why can't you afford the data to save my contract and have it available like every other company.