Item: Vodacom
Rating: 1
Author: ettiene J

Vodacom's replyOfficial

28 Feb 2026, 07:38

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply28 Feb 2026, 07:38

Official

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Best regards,

eJ

ettiene J's updateReviewer Update

02 Mar 2026, 19:20

I am still waiting for that follow up call after out chat on Saturday? Jason it now been canceled and will the extra months deduction be refunded as it was not canceled as requested?

eJ

ettiene J's update02 Mar 2026, 19:20

Reviewer Update

I am still waiting for that follow up call after out chat on Saturday? Jason it now been canceled and will the extra months deduction be refunded as it was not canceled as requested?

Vodacom's replyOfficial

03 Mar 2026, 12:10

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and the below feedback provided:

Please be advised that the client’s policy has been successfully cancelled. We have also requested that a credit be processed from the original cancellation request date. Kindly note that the credit turnaround time is 30 working days. Regards Consumer Website Team

Best regards,

Vodacom's reply03 Mar 2026, 12:10

Official

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and the below feedback provided:

Please be advised that the client’s policy has been successfully cancelled. We have also requested that a credit be processed from the original cancellation request date. Kindly note that the credit turnaround time is 30 working days. Regards Consumer Website Team

Best regards,

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