Customers being **** to - believing they are changing old contracts for the better, meanwhile it's a scheme for a new line by the Vodacom assistant

I was contacted yesterday being advised to change a CURRENT contract of mine, for less per month for better data speed, I asked over and over if it was for a new contract and the lady assisting told me it's not a new line only a change on the current contract (line) for less money and better speed. later I received sms's for a new line. Also the email I received at 22:04 last night - the sim being send to an address not even nearly the one I provided. I contacted Vodacom this morning assisted by Msanafuthi who confirmed that the lady added a new line and confirmed that I was **** to. I want Vodacom to get the recordings and ban this lady. She **** to me, while I kept on asking if it's a new line. I was told no handsets only sim but on the Invoice I received so late there was even a R60 charge for a handset installment. I want this thing to be canceled - I can not afford any new lines. I want this lady to phone me personally and say sorry that she **** without hesitating, and she must be banned to work for Vodacom - because she lie to customers and make customers believe they are doing the right thing while she is plotting a new line sale. Dealer Name on the Invoice states (Rewards Co (VODDIR) Please sort this out and cancel any thing done by this lady.