Customers are totally ignored

I placed an online order on the 30th of November. I received no communication. I followed up repeatedly only for the sales consultant to let me know that the order had not been processed. This was 11 December. Since then I have spent HOURS on the phone only to be told in the 14 separate occasions that I've phoned in that the device is awaiting dispatch. I've emailed. I've gone in stores. I've phoned. I've Facebook messaged. I've even tried your online chat service just to either ignored or redirected to the absolutely useless service that is your online call center.

As a paying customer I am utterly disappointed in the lack of service / communication that I have received. If this is not sorted out by the end of today I will be cancelling my contract.