TE
Tim E
1 reviews | Active since Aug 2016
08 Aug 2016, 12:39
CUSTOMERCARE?????
<p>Why does vodacom bother with a customer care dept?they don't care. Any query results in typical automated response & then ZILCH...NADA...NOTHING. Charges on invoice....well..well..</p> <p>Just don't ask!!</p>
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 Aug 2016, 13:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2016, 13:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
TE
Tim E's updateReviewer Update
10 Aug 2016, 07:20Well...well...2 days later no call from a "Consultant". I have now been trying for 6 weeks to resolve genuine queries with Vodacom about my account. PATHETIC is the only word that can describe Vodacom "customer service" . I have requested that my written email queries be escalated to a Manager or Supervisor...guess last thing they give a rat's **** about are CUSTOMERS!!
TE
Tim E's update10 Aug 2016, 07:20
Reviewer Update
Well...well...2 days later no call from a "Consultant". I have now been trying for 6 weeks to resolve genuine queries with Vodacom about my account. PATHETIC is the only word that can describe Vodacom "customer service" . I have requested that my written email queries be escalated to a Manager or Supervisor...guess last thing they give a rat's **** about are CUSTOMERS!!
TE
Tim E's updateReviewer Update
11 Aug 2016, 07:04Still waiting for a call...this gets worse by the day!!!
TE
Tim E's update11 Aug 2016, 07:04
Reviewer Update
Still waiting for a call...this gets worse by the day!!!
TE
Tim E's updateReviewer Update
13 Aug 2016, 13:17The blatant disdain Vodacom has for customers is breathtaking...the only thing that works is automated emails as above & then SILENCE! Perhaps the strategy is to simply never respond & then hope the irritating customer simply throws in the towel!!
TE
Tim E's update13 Aug 2016, 13:17
Reviewer Update
The blatant disdain Vodacom has for customers is breathtaking...the only thing that works is automated emails as above & then SILENCE! Perhaps the strategy is to simply never respond & then hope the irritating customer simply throws in the towel!!