CUSTOMER WE DON'T CARE - VODACOM

I send the follwing letter to the "CUSTOMER WE DON'T CARE DEPARTMENT" on 18 April 2022 - Today almost a week later - NO RESPONSE

Good day

On 1 April 2022 at 12:07 I phoned your cancellations department to cancel the above mentioned cellphone contract. The advisor that assisted me asked me whether she couldn't offer me a cheaper rate because of me being a customer at Vodacom for quite a number of years. I told her that due to me being unhappy regarding payment arrangements and agreements that were not honored, I just wanted the contract to be cancelled. She insisted on knowing what exactly happened and I asked her to phone me after 17:00.

The advisor phoned me at 17:29 and I explained everything in detail. She was very apologetic and persuasive to the point where she convinced me to renew my contract. I agreed on the monthly premium of R79.00 under the condition of a free handset being part of the deal. She had to confirm with her manager and told me that she would call me back. At 17:47 she called back and confirmed that the free handset would be delivered within 3 to 5 working days.

On 14 April 2022 at 12:08 I phoned the cancellations department again due to the fact that after 8 working days the free handset had not been delivered. The advisor wanted to know the times of my previous conversations because according to her there was no indication that a handset was booked out for delivery. I asked her to give me 2 minutes to verify the time of the calls and then to call me back. Up to today I have not received any callback.

I am extremely unhappy about this situation.

Please advise and check those conversations. I used cell number *** and request that you call me on that number please.

Regards W.J.LANDSBERG ACCOUNT NUMBER:I***-3 ID NUMBER: *** ADDRESS: 13 ARNOLDBENNETT STREET SW1 VANDERBIJLPARK 1911 EMAIL: *** CELL NUMBER: ***