Customer was King

Here we go again trying to get joy out of Vodacom!!!! Since my daughter was a minor we had to take out a cellphone contract on my wife's name and I pay the account. Probably 10 years ago on the upgrade she wanted a Blackberry handset and due to the nature of these handsets we had to add BIS (Blackberry Internet Service) as a VAS. Whe she had to upgrade again, the Blackberry phones were not available and she had to take another brand. Promises were made that the old account would be cancelled in lieu of the new upgrade account. Numerous requests at Vodashops fell on deaf ears, requesting accounts to remove it is a nightmare, they always want to speak to the account holder to verify, my daughter stays 400km from me now, so to do this is problematic. I just tried again, cancellations will not assist and transferred me to customer service, they cant help unless they speak to my daughter. What happened to one stop service and sorting the problem out. I am requesting a payback for the BIS service from the time that she no longer had the blackberry(since the upgrade) Why is it my responsibility to cancel VAS, its your network, your systems, you uploaded it, you need to cancel when no longer used! Time to move to another cellphone provider!