CUSTOMER VERIFICATION

I am really concerned with the verification system used by Vodacom, I am a Vodacom customer on a contract. today I received an sms saying my request for an upgrade has been approved yet I never requested any upgrade. only to find out now that an upgrade happened today in Limpompo and I don't even know where is that place. upon calling Vodacom customers service for 5 times I was given a number to call *** which doesn't exist. I will really appreciate a proper investigation in the matter because I cannot be paying for a phone I don't have with me. I refuse...<br> <br>