:( customer to :D customer!

I had to come back here to extend my heartfelt thanks and appreciation to Quael and Vodacom.

Following my last complaint, it was handed back to Quael to resolve. She contacted me timeously, agreed to cancel the new contract and collect the phone, and offered an upgrade offer afterwards. I called back a few days later concerned that I would be without a phone for a few days while the cancellation was being processed. Quael immediately agreed to allow me to upgrade upfront, and we did the upgrade seamlessly. I received the new phone within a few days, and was able to move all my data across to the new one, before the courier team came back on Monday to collect the old one for cancellation.

Within a week I received smses confirming cancellation was processed.

This entire process was extremely easy and seamless, Quael was brilliant - she was patient and understanding throughout, and very helpful. Thank you!

Such an excellent turnaround and a huge thumbs up from me! So grateful for this.