Customer threats and ************ tactics

Upon trying to cancel my contract, Genevieve (who is following VODACOMS POLICIES AND PROCEDURES), kept harassing me with alternative monthly subscriptions that I was not interested in and then used threatening suggestions viz. that i could loose my number if I go to prepaid (even after i informed her i intend keep the number active).

Her approach was very abrasive and intimidating. She either has really poor customer skills or vodacom has a pathetic approach when it comes to retaining theor customers.

I have been a loyal cuatomer for many years and i do not expect to be treated in this manner.