Customer theft

Hi, I am absolutely disgusted at Vodacom. Why is there not a customer complaint email available?!, rather than "customer care" .. There is no CUSTOMER CARE. A few years ago I took out a contract, I made endless calls in December to speak to a consultant to find out when this contract will be ending.. With no luck getting through and being transferred and the call then gets dropped numerous times, a total waste of my time, also sent emails with no response till now and a Tobi that useless in answering your questions! I finally got through to vodacom today.. Guess everyone has finally decided to work.. So they can reach their targets or more the fact of ripping customers off. I was told politely by the consultant that assisted me, I have been paying an additional 18months for a contract that has ended.. "For subscription fees and that it was my duty to cancel my-the contract".!! No courtesy call from Vodacom reminding me when my contract will be ending or cancelation cause this is how they operate, *****ing from their clients. And who has to call to cancel a contact that has been settled, only Vodacom so they can get more out of their clients that’s not theirs?!! “Terms and conditions.. to *****!! They are quick to call their customers for new products, services and contracts but pathetic at customer service. I feel absolutely defeated, I purchased an item in 20 July 2023 utilizing my Vodabucks, numerous email, calls, etc. and of cause still no reply or product received from Vodacom. This is how pathetic their service is. I will not be supporting Vodacom as a subscriber anymore.

Most disgusted by being ********** by such a renowned company.

Ronelle