HM
Hlengiwe M

1 reviews | Active since Mar 2014

27 Aug 2015, 16:15

customer takes the blame instead of Vodacom.

I took a laptop on contract from Vodacom WOODMEAD CHARTZ on Monday 24.08.2015. the sales person did not inform me that it does not have a CD Drive and did not bother to open the laptop for me to see al the features. regardless of that, I took it back on Wednesday 26.08.2015 for them to change the laptop or cancel the contract or anything they can do for me to get a laptop with a CD Drive. spoke to the store manager by the name of Themba and he said he will speak to the regional manger Byron and he will come back to me with feedback on how the will go about it. <br> Themba gives me a call back and says Byron says they cant change it for me or cancel the laptop so I must keep it. so I asked Themba to give me Byron's number I can explain to him what I need, I cant keep something without all the features I need and worst is that the Vodacom staff realized when I returned the laptop that it doesn't have a CD Drive. THE REGIONAL MANAGER Byron was very rude, he didn't even want to hear the side of my story, he told I should have been 100% sure before I left the store whereas they staff didn't play their part. spoke to Byrons manager Shawn and he said he will come back to the me.

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Replies (1)
Vodacom
Vodacom's reply28 Aug 2015, 13:00
Official
Hello mahlengiii,

We acknowledge receipt of your query and we truly regret taking note of your experience.

A consultant will look into this matter and assist accordingly.

We apologise for any inconvenience caused.

Regards
Moddy K