DB
Darren B

1 reviews | Active since Feb 2022

10 Feb 2022, 12:14

Customer Support - Terrible

5 Calls later and still not sorted. I want to settle my handset instalment - I am paying you, its money in your GOD DAMN pocket. 3 of the calls were cut off - I have good signal - first call I could actually hear the person in the back ground for 45 seconds and then call ended. Then you have this SMS Tobi ****.. Your customer support is up to ****!!! But let you as a customers pay late for one month due to your debit not going off (money in my account) that you are supposed to take from me (your accounts department), the you lock my contract and I have to pay a service fee to have you unlock my contract and then EFT you my monthly debit order. I really really hope someone from Vodacom higher up can contact me!!!!! And pay the Please Call Me inventor the money he deserves!!

0
Replies (2)
Vodacom
Vodacom's reply10 Feb 2022, 14:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply15 Feb 2022, 11:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email.  Regards Consumer Website Team

Best regards,