Customer support not helpful in addressing my request
I have been in contact with Vodacom via Vodacom Support on Twitter to cancel one line on one of the Vodacom contracts that I pay. They have been toing and froing and are not helpful in addressing my cancellation request. I am strongly thinking of going to the Ombusdman to report the company.
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Vodacom's replyOfficial
12 Sept 2020, 09:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Sept 2020, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team