Customer Sevice Pathetic

I CALLED IN ON THURSDAY 23/10 TO CANCEL MY VODACOM CONTRACT SMART M. CANCELLATION WAS LOADED FOR 30/11. I RAN OUT OF DATA BUNDLES AND TRIED TO PURCHASE AN ADDITIONAL BUNDLE. I KEPT GETTING AN ERROR MESSAGE. A CUSTOMER CARE CONSULTANT NOW INFORMS ME THAT BECAUSE THE CANCELLATION WAS LOADED THAT I WILL NOT BE ABLE TO PURCHASE ADDITIONAL BUNDLES. THAT IS ABSOLUTELY RIDICULOUS AS I AM NOW BEING CHARGED OUT OF BUNDLE RATES!!!!! <br>