*********** Customer Sevice Consultants - Vodacom

I have been struggling since last year to cancel subscribtions on my account, that I am not aware of. Every time I call someone promise that all subscribtions were removed. At the end of the month I get charge with an extra amount. I cannot remember to how many different consultants I spoke on the customer service line, they all reassured that everything is in order. The one guy said that he will capture the removal of subscription but the manager needs to authorise. Nothing has changed and I have to pay the extra amount again this month.

Can someone from management please urgently sort this out or else I will have to cancel all 3 lines.