Customer services

<p>Vodacom sent me a message informing me that it is time to upgrade. So I went to the nearest Vodacom shop (50km from home). When I got there one of the consultants asked if I have been helped and then we walked to her station. She was cleaning her mouth with her tongue the whole time and only answered my questions in short replies like 'no', 'yes' and 'i don't know'. Very unprofessional, but I kept my cool. I then asked her to order me the phone in a certain colour, but she said it was difficult and that it would take very long. I then said it is fine, I am willing to wait. </p> <p>A week and a half later I got an sms that said my device is ready for collection. I never got the consultants name, but I called the shop and told the person that answered I will only be able to collect the device in 3 days. She then said that contract devices will be kept for customers. </p> <p>The next day I had 3 missed calls from Vodacom. The moment I saw them I called back, they told me the device was sold to another customer. Why do they sell your device if you went through the trouble of calling them and asking to please keep it. </p> <p>They have bad people s****s, unprofessional behaviour in front of clients and don't even give messages to each other when you call. </p>