Customer service... Zero. Communication... Zero. Frustration .... 100000%

Customer service.... zero.

On the 9th of December 2024 I purchased a new contract on Vodacom online. It was n bundle deal for a Samsung A55 and Galaxy 6 smar****ch. I did not receive any phone calls during the week and on the 13th of December I received my parcel from Skynet, however it did not include the watch. I then proceeded to call Vodacom online and Vodacom after sales since then to try and get my watch, with no luck.

Every consultant has provided me with a different answer, with different emails being sent to various people, but nobody has contacted me. This is the worst service I have received in a very long time and is getting really frustrated with this whole process.

I have to mail admin now - after they internally emailed admin because "they are more likely to reply to an customer than an internal email". What absolute nonsense is this.