1 reviews | Active since Jun 2016

21 Jun 2016, 10:15

customer service, whats that????

<p>placed a comment with regards to non existent service from Vodacom with regards to the handset taken from Vodacom on contract. Huawei P8Lite. customer care tried calling once and i was unable to answer due to the faulty handset. but this was after two negative reviews. I complained on the vodacom website but once again no response. huawei doesnt respond and seems that vodacom is taking the same stance. Vodacoms site only has the general query option not a customer service option.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Jun 2016, 13:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team