Customer Service Vodacom

JOHANNA CECILIA CARSTENS ID NR *** 080 Limpopo street 87A Lyttelton Manor x11 Centurion 0157

Tel Nr: ***

To whom it may concern

Good day

I am seeking to resolve my problem with Vodacom, on numerous occasions I have visited your stores and never have any success in getting assistance to fix the problem. Your in store employees always refer me to Customer Service which costs me airtime and NEVER helps, your company is passing the blame back and forth.

The only support I have received was an account attachment that was emailed to me, but this will not resolve the problem.

I am more than willing to pay this account, all I required is that an audit must be done on my account, because I don't agree with this outstanding amount. No assistance has been provided from your company as to assist me to actually pay my due.

The end result was that you have handed me over to the Credit Bureau, yet you refuse to assist me.

Maybe you can assist me with the following requirements which I require, which must be emailed to me, (from the start these were my requirements). Please take note that I have five numbers linked to my account and I require for each account the following information.

1. Proof of my original contract that I have signed. 2. When did these contracts start. 3. Period / Months how long these contracts were for. 4. What was the contracts advantages. (for example airtime, sms bundles). 5. What was the monthly installment on each contract. 6. The last payment on each account. 7. For the number ***, I required a account statement from June 2017 to end June 2018.

After I have received this information, we can go forward and determine the settlement amount. I am willing to pay should you be able to prove that I was in the wrong. My problems have started with the contract for ***, where Vodacom went ahead to renew the contract without my permission.

The service I have received from Vodacom from then up until now is unacceptable.

I hereby request that my name be taken off the Credit Bureau, because Vodacom is in he wrong.

Lastly I will end my email off by informing you that should I not receive any assistance now then I will be counter claiming to recoup on my legal costs as Vodacom has *******ly renewed a contract, refused assistance AND wrongfully black listed me.

Waiting to hear from you.

Kind regards J.C. Carstens

I have send this email on the 21 May 2020 and after that again. No reply at all.