1 reviews | Active since Mar 2023
Customer Service - Very Unhappy
Customer Service : Unhappy SA Modisane Cell Numbers : *** Used by my daughter : *** Inhouse Sim Data for homework : *** For my personal use MTN Cell phone usages are as stated above, and my daughter confirmed that she never initiated what the real problem is and she stays with us . Due to confidentiality, Email addresses are incomplete . Actual Problem: Apple iPhone 14 Pro Max Silver 256GB , 5G plus other things with a monthly premium of R1239 over 36 months was ordered by a stranger under a contract of cell phone *** and delivered in Soweto. I stay in Rustenburg. Two full addresses can be accessed on your system (Rustenburg ) and Soweto on the Invoice . Background Late in Jan 2023, an SMS was received on *** stating that there is request for the change of email address from *** ( my correct email address ) to *** ( ***** address ) and if I did not initiate the request , I should contact Vodacom . I went to Vodacom in Rustenburg as I did not initiate the request, ref *** was generated . Later I learned that it was closed without any contact being made with me . On the 21/2/2023 at 12h49, I called 082135 and spoke to a consultant which at this stage cannot mention his name , I asked if he can trace any phone that’s being ordered because Rustenburg mentioned to me that there is one on order and I confirmed to them that it is not me . I asked him 2 things 1) to change the email address back to *** which he did and 2) my Invoice amount payable which he confirmed as R382 . I did not get my Feb invoice because of the changed email address Morning of the 4th March 2023, I was woken up by an invoice email for R1 239 payable monthly commencing end March 2023 for 36 months . I immediately typed my 2nd email to Vodacom *** ref 002EXaHYP58AYU9G . In the morning of the 4th, I called 082 135 and a consultant told me that it was ***** and I should address my email to *** which I did and a reference number was generated *** .Rustenburg Office did send it to Vodacom too under Ref ***. In my letter I have asked Vodacom to let me have their reply in 5 days to enable me to go and deal with the bank regarding a stop payment. I do not believe that they will reply in 5 days because they failed to reply before end Feb 2023 beside the fact that I have stated that in need I will involve Hello Peter. I need help as follows: - Remove the ********** transaction from my profile before the processing date of the R1 239 - If it can’t be , then the bank stop payment will return everything including the contracted amounts for my data and that will be an inconvenience - If nothing can be done , let those contracts be allowed to lapse without any recourse to me of the already existing contracts - To be kept up to date with every step of this process, let it be in black and white too as I am doing now . Thank you in advance
As requested above , I have handed a copy of the following documents at Vodacom at the Rustenburg Mall and was on 7/3/2023 at 15h20 . 1) Copy of an Affidavit , Signatures and a certified copy of mi ID Document . I have again emailed them at *** on the 7/3/2023 at 17h18 . Thanks in advance .
As requested above , I have handed a copy of the following documents at Vodacom at the Rustenburg Mall and was on 7/3/2023 at 15h20 . 1) Copy of an Affidavit , Signatures and a certified copy of mi ID Document . I have again emailed them at *** on the 7/3/2023 at 17h18 . Thanks in advance .
Ref numbers are as follows
***
***
Regards
Ref numbers are as follows
***
***
Regards
There is one thing I do not understand in this process , I sent you a review about Vodacom that I am very unhappy with their service , the issue has not been resolved and you are already asking me if I am happy with Vodacom and possibilities of referring some one . Guys , the answer has not changed , still unhappy , with my closing remarks on my initial document to you still standing .
There is one thing I do not understand in this process , I sent you a review about Vodacom that I am very unhappy with their service , the issue has not been resolved and you are already asking me if I am happy with Vodacom and possibilities of referring some one . Guys , the answer has not changed , still unhappy , with my closing remarks on my initial document to you still standing .
I have now received another Invoice number H1-140MZ4 , Period 1/3/2023 - 31/3/2023 for an amount of R1 519,09 . What it actually happening with my account Vodacom ?
Can we speed this to be solved before I go to the bank and complete a stop payment which is now going to be 2 x stop payments , the unfortunate part is that my legit R382 will also be returned . I need help as follows:
- Remove the ********** transaction from my profile before the processing date of the R1 239 or R1 519,09
- If it can’t be , then the bank stop payment will return everything including the contracted amounts for my data and that will be an inconvenience
- If nothing can be done , let those contracts be allowed to lapse without any recourse to me of the already existing contracts
I have now received another Invoice number H1-140MZ4 , Period 1/3/2023 - 31/3/2023 for an amount of R1 519,09 . What it actually happening with my account Vodacom ?
Can we speed this to be solved before I go to the bank and complete a stop payment which is now going to be 2 x stop payments , the unfortunate part is that my legit R382 will also be returned . I need help as follows:
- Remove the ********** transaction from my profile before the processing date of the R1 239 or R1 519,09
- If it can’t be , then the bank stop payment will return everything including the contracted amounts for my data and that will be an inconvenience
- If nothing can be done , let those contracts be allowed to lapse without any recourse to me of the already existing contracts
Since I rep**** by forwarding the relevant documents / requested documents to *** , I have since forwarded ref numbers which was on the 7Th and 8th March 2023 . To date , I have not received ant update from Vodacom , Can some one send me an update regarding the matter please .
Since I rep**** by forwarding the relevant documents / requested documents to *** , I have since forwarded ref numbers which was on the 7Th and 8th March 2023 . To date , I have not received ant update from Vodacom , Can some one send me an update regarding the matter please .