CUSTOMER SERVICE USELESS

Im writing this review on behalf of my dad. he has been going up and down with Vodacom for months with no help. when he calls customer service he gets placed on hold for hours then gets cut off. EVERY SINGLE TIME!!!. he is a pensioner and cannot afford this stupid mistakes from such a large company. he even went in to different stores for assistance, before he leaves, its promised that THEIR/VODACOM mess is fixed yet its not.

So here's what's happening. my dad was suppose to upgrade but due to him no longer working he has requested to cancel the contract and keep the number as prepaid. Guess what your guys at Vodacom done? BLOCKED THE D@Mn number and sends him a bill to pay every month. so tell me, how in the world should he pay for ta number that he cannot use!. i hope Vodacom is not going to blacklist him for their STUPID mistakes. Id like someone higher then a call Centre agent to call me and sort this out while on the phone with him.