Customer service unfair

<p>I literally was just busy checking out on Vodacom to buy one of their Cyber Monday deals for the Sony Xperia X deal of R389pm. </p> <p>It asked me whether or not I am an existing customer and whether or not I would like to port my current number. </p> <p>It would not let me check out and said I had to speak to a consultant. I waited 20min on the phone and no one answered. I then tried the online chat for assistance and this is what i got below: </p> <p>I am really not happy with the service and I dont complain a lot. </p> <p> </p> <p>Ntombifuthi: Good day, how may I assist you?</p> <p>Krystle: I checked out for the sony xperia deal currently and then it asked if i wanted to port to vodacom</p> <p>Krystle: It said i first had to speak to a consultant as i cannot check out on line</p> <p>Ntombifuthi: Which sony xperia is that?</p> <p>Krystle: The Sony Xperia X + Sony Xperia E5 for R389pm</p> <p>Krystle: Where you get 75min 75sms and 500mb</p> <p>Ntombifuthi: It was only for black Friday we don't have that special anymore.</p> <p>Krystle: Well then why is it still on your website for Cyber Monday?</p> <p>Ntombifuthi: The website is not updated.</p> <p>Krystle: Unbelievable???????</p> <p>Ntombifuthi: The stock we had for Cyber Monday was limited stock.</p> <p>Krystle: Does this include the Sony deal?</p> <p>Krystle: you just said then it was only for black friday</p> <p>Krystle: And how can you advertise the sony deal for cyber monday then???????</p> <p>Ntombifuthi: Initially it was for black Friday.</p> <p>Krystle: I just checked out and want to port to vodacom to get this deal.... are you saying i cannopt</p> <p>Ntombifuthi: We do not have it any more Krystle.</p> <p>Krystle: This really is unbelievable. I JUST CHECKED OUT AND IT WAS STILL AVAILABLE!!!!</p> <p>Ntombifuthi: I have just been advised by my manager that we do not have it anymore.</p> <p>Krystle: I think it is really unfair as I was about to check out online and get the deal but it would not allow me to as I am not currently a vodacom customer and i have been waiting on the phone for someone to assist for the past 20 min and still no one has picked up. your service sucks</p> <p>Ntombifuthi: I apologies for the inconvenience.</p> <p>Krystle: I struggle to feel your sincerity in this regard</p>