1 reviews | Active since Apr 2017

15 May 2017, 08:49

CUSTOMER SERVICE THERE IS NOTHING!!!!!

<p>Good day,</p> <p>FMY NUMBER WAS HACKED IN FEB AND THE CONTRACT WAS CANCELLED THAT NEVER HAPPEND, 3 PHONE CALLS, EMAILS......</p> <p>Saturday after 6 phone calls of your legal department, customer care...... so I can go on, my account is still blocked and all of the department claims it is not there issue??????</p> <p>I WANT MY DATA AND MONEY LOADED ON MY ACCOUNT AS WHEN I CANCELLED MY CONTRACT ON MY SIDE WITH 3 PHONE CALL EMAILS IT NEVER HAPPENED AND YOU STILL CHARGE ME THE MONEY I HAVE PAID IT ON FRIDAY......</p> <p>6 phone calls one person to another , every time you need to verify your account.. 2 hours later, eacg person say it is not his problem from legal department to accounts to customer care? so please advise who's issue is this???? I WOULD LIKE TO KNOW??????</p>

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Replies (1)
Vodacom
Vodacom's reply15 May 2017, 09:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team