Customer service telling me I'm rude

---------- Forwarded message ---------
From: Specific Needs Email <***>
Date: Wed, 17 May 2023, 07:10
Subject: RUDE
To: Paige Mitchell <***>


rude
From: "Paige Mitchell" <***>
Sent: 5/17/2023 7:07:50 AM
To: ***, ***, ***
Subject: Fwd: RUDE NA026301

This is an external email. Do you know who has sent it? Can you be sure that any links and attachments contained within it are safe? If in any doubt, use the Report Message button in your Outlook client to report this mail.
Please can someone one who works at vodacom assist me with my queries.
The person replying to this email below needs to maybe find employment where they can spell more then one word and actually assist.

Being called rude because I have an issue is not professional nor the service I pay for


Paige
***

---------- Forwarded message ---------
From: Specific Needs Email <***>
Date: Wed, 17 May 2023, 07:03
Subject: RUDE
To: Paige Mitchell <***>


rude
From: "Paige Mitchell" <***>
Sent: 5/17/2023 7:02:43 AM
To: "Specific Needs Email" <***>, ***, ***, ***
Subject: Re: RUDE Vodacom – NA026301

This is an external email. Do you know who has sent it? Can you be sure that any links and attachments contained within it are safe? If in any doubt, use the Report Message button in your Outlook client to report this mail.
Please can someone one who works at vodacom assist me with my queries.
The person replying to this email below needs to maybe find employment where they can spell more then one word and actually assist.

Being called rude because I have an issue is not professional nor the service I pay for

Paige
***

On Wed, 17 May 2023, 06:37 Specific Needs Email, <***> wrote:
rude
From: "Paige Mitchell" <***>
Sent: 5/17/2023 6:37:04 AM
To: "Specific Needs Email" <***>
Subject: Re: RUDE

This is an external email. Do you know who has sent it? Can you be sure that any links and attachments contained within it are safe? If in any doubt, use the Report Message button in your Outlook client to report this mail.
Good day.
I am not rude.
This reply is rude.

I am being billed for a service I asked to have disconnected months ago.

Paige
***

On Wed, 17 May 2023, 06:16 Specific Needs Email, <***> wrote:
rude
From: "Paige Mitchell" <***>
Sent: 5/17/2023 6:14:27 AM
To: ***, ***
Subject: Fwd: Vodacom Customer Care Reply - Authentication Response ***

This is an external email. Do you know who has sent it? Can you be sure that any links and attachments contained within it are safe? If in any doubt, use the Report Message button in your Outlook client to report this mail.
Good day.
I have called and emailed many times. I am being billed for a contract I did nit want to be upgraded. Or to carry on with.
Please fix the account and refund the money

Paige
***

---------- Forwarded message ---------
From: <***>
Date: Fri, 30 Dec 2022, 08:26
Subject: Re: Vodacom Customer Care Reply - Authentication Response ***
To: <***>


Good day Paige,



We acknowledge the receipt of your email.


As per our telephonic conversation on cell phone number ***.



Please be advised your contract end date for mobile number *** is 29/03/2023 and for the mobile number *** it is 07/05/2023 please contact the cancellations department 30 days prior to the contract end date.



Once the cancellation has been done your number will migrate to prepaid, should the number not be active for 120 days it will be deleted from the network and recycled.



Should you wish to continue to cancel the contract it would be a premature cancellation and you will need to settle the outstanding amount.



Although we would love to assist, Retention/Cancellations queries are unfortunately out of our specified work-scope, we do not have the required systems or access to provide you with the required assistance.



Please see below contact details for the Retentions/Cancellations department as they would be able to assist you with the cancelllation.


Retention/Cancellations (082) 1958

Mon-Fri 07h30 - 18h00

Sat-08h00 - 17h00

Sun-09h00 - 14h00

Public hol-09h00 - 14h00


Paige here are some of Vodacom’s easy-to use self-service channels available to you:



My Vodacom App

Vodacom Portal(www.vodacom.co.za)

WhatsApp TOBI***)

USSD*135#



Paige you might get an SMS from Vodacom asking you to rate your experience. We would appreciate it if you could provide your feedback.




Regards

Nthabeleng Pienaar

Customer Care

eService Team




On 2022/12/29 21:31, Paige Mitchell, wrote:



CYBER SECURITY WARNING: This email is from an external source - be careful of attachments and links. Please follow the Cyber Code and report suspicious emails.





***

Fnb check account

Vodacom – NA026301





Paige
***




On Thu, 29 Dec 2022, 21:24 , <***> wrote:


----- Original Message -----

From: Paige Mitchell

To: ***

Sent: Thursday, December 29, 2022 9:18:36 PM GMT+02:00

Subject: Fwd: Cancellation of contract . No upgrade needed






CYBER SECURITY WARNING: This email is from an external source - be careful of attachments and links. Please follow the Cyber Code and report suspicious emails.








Good day.




Please take this email as notification to cancell contract for *** when the contract comes to an end in February. I will not be changing to month to month. And I will not want to upgrade. I will also not be using the phone number any more







Paige
***