Customer service sulks!!

<p>I have probably spent 3 weeks trying to call Vodacom's cancellation department, on most occasions I call and stay on hold for about 10 min until I give up. The last two instances, I selected the cancellations department option, which led me to customer service. The 1st consultant that picked up on one occasion said she would transfer and dropped my call...i called again yesterday, ended up at Customer service department with a pathetic consultant that told me the computer was slow and after about 5 min told me he would transfer. All I wanted was something so simple, but clearly customer sevice is not what they good at.</p>