NW
Nikki W
1 reviews | Active since Oct 2022
18 Oct 2022, 06:28
Customer Service Sucks
My Mom bought a cellphone from the Vodacom store in Cresta Shopping Centre. The unit purchased was a Hisense H60.
Since purchasing the mobile on 20 August 2022 the phone has been off more than it has been on. My mom has had to return to the store 3 times because the device is not working.
Not only were the staff unhelpful, but the customer service throughout this entire process has been appalling.
We will not be using Vodacom as a service provider or returning to Vodacom Cresta ever again
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Vodacom's replyOfficial
18 Oct 2022, 07:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2022, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team