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Aaron R

1 reviews | Active since Feb 2023

27 Feb 2023, 18:40

Customer Service Sucks

Had my line moved from the old house to my new house...3 weeks later still no internet..had Fibre Team here..even spoke to the Vodacom team over and over..everytime the same ****..SR number...then it's the serial number then it's the IP address then we must reset the router...how many times do we have to do this..then you still want your payment...INSANE!!!

0
Replies (6)
Vodacom
Vodacom's reply28 Feb 2023, 08:16
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AR
Aaron R's update28 Feb 2023, 10:02
Reviewer Update
...Customer Service Rep called me earlier, I will update this page until the matter has been resolved...
Vodacom
Vodacom's reply01 Mar 2023, 06:39
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
AR
Aaron R's update01 Mar 2023, 16:58
Reviewer Update
...Day 2...no feedback...no resolution...going into week 4 of this matter...
AR
Aaron R's update02 Mar 2023, 20:25
Reviewer Update
...Day 3...no resolution, however a Customer Service Rep Marlon calls me everyday to enquire if anybody called me already..kudos to him..also escalated it to another department... however...no resolution or probable cause...
AR
Aaron R's update06 Mar 2023, 22:17
Reviewer Update
Day 4 - Day 6...Marlon continues to check if somebody has been out to assist.. unfortunately not...we officially a month into this matter...so sad..I had so much faith in Vodacom after moving from a lousy Telkom...is there any business who's core values still encompass integrity and customer satisfaction...yet when it comes to paying you "pound of flesh".. companies are quick to action...