Customer service sucks!

Item: Vodacom
Rating: 1
Author: ESME H

My 3rd complaint regarding the same matter. 3 weeks and still waiting for my new contract to be delivered. I changed delivery adress 2 weeks back and vodacom didnt communicate with RAM. As they kept going to the wrong adress..Now my parcel is send back and i must get another contract???????.. what BS service is this????... i want what i requested!!!!... do youll have no regard to your customers?????. Ive got 5 lines with Vodacom and yet get treated as nothing....

Helpful (0)

Replies (2)

Vodacom's replyOfficial

18 Dec 2019, 11:30

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply18 Dec 2019, 11:30

Official

ESME H's updateReviewer Update

20 Dec 2019, 06:12

Complained 2 days ago.. still no call back.. no feedback.. Contract done 3 weeks ago and was clearly done for NOTHING!!! Vodacom has officially become the WORST network to deal with..

VODACOM will surely not be recommended by me to any other person, its time to port from this useless network.. your customer service sucks!!!...

ESME H's update20 Dec 2019, 06:12

Reviewer Update