Customer service sucks

I called vodacom yesterday evening needing assistance regarding my router connectivity then during our conversation the agent advised I put the sim card on my home router and asked for my alternative number since the vodacom sim is the one I used to call. She promised to call so she can assist. I waited until I fell asleep. I guess the lady didn't intend to help but to just get rid of me. I hate having to beg for service. My gosh