CUSTOMER SERVICE SUCKS

Laid a complaint on Monday and I still haven't received any feedback from Vodacom. Vodacom never seems to disapoint when it comes to giving their clients the worst possible service ever! I went into Dion Wired Bedford Centre to apply for a cellphone contract on Saturday morning the agent (Bongani) was extremely helpful and proffesional he asked for my supporting documents and I filled in the application form. He told me he needs to send through the documents to Vodacom and he said it would take about 4 hours till we receive a response shortly after I left the shop I received a vetting application notification. I came back after 4 hours my application was still pending, I came back on Sunday and Bongani said he had to send the documents again to vodacom because apparantly they didn't receive them, I'm at dion wired again today after 3 days and guess what my application is still pending!!! So Vodacom exactly how long do I still need to wait for an answer from you guys just for a simple application?! I'm honestly so disapointed in the lack of service I've received from you and I wouldn't advice any