1 reviews | Active since Dec 2016
Customer Service sucks
<p>I'm having issues sending certain sms's to threaded links like my banking app in order to register the app. Went to a walkin Vodacom store,after much trouble shooting and changing of message centres,still nothing. They asked me to call into customer care for further assistance. This is strange, are they not customer service? Called in, wow...what service, 1st person tried to assist,2nd person places me on hold without telling me and disconnects the call, I speak to a supervisor who tries her best and calls me back as well and later states she will call me back a 2nd time, still waiting on that call back. Well done Vodacom for this pathetic service.Oh by the way, I still can't send any threaded sms's and I require my banking app on my phone to work.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I attempted to call you, however the number was not valid.
The cell number provided does not exist. Please email customercare@vodacom.co.za or contact our call centre on 082111.
Kind regards
Vodacom Consumer Website Team
Dear Client
I attempted to call you, however the number was not valid.
The cell number provided does not exist. Please email customercare@vodacom.co.za or contact our call centre on 082111.
Kind regards
Vodacom Consumer Website Team
