WM
Wouter M
1 reviews | Active since Dec 2022
22 Dec 2022, 14:56
Customer service / SLA issues???
Placed fibre order through Afrihost/Vodacom. Guys came out 23/11/2022 to do the installation, advised they will return 3 days later to complete maintenance / allocation…. Guys finally came 19/12/2022… almost a month later…. Still to date, the line is not active, Vodacom blames Afrihost… Afrihost blames Vodacom… I blame both…
So frustrated with these guys now
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Vodacom's replyOfficial
23 Dec 2022, 08:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Dec 2022, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team