customer service poor

On Saturday, the BUSIEST work day, I visited Vodacom La lucia mall to get another sim card. There was ONE vodacom consultant in the shop!!!!! I asked if there was anyone else to help customers as there were seven of us waiting. The guy, busy with a customer, said ' just hold on, the other lady has just gone out to 'do' something?!! How can Vodacom get away with such disgusting customer focus and service? Seven customers waiting, and ONE person to help? I can guarantee that others SHOULD HAVE been on duty, being a busy Saturday, but clearly Vodacom do not have competent management systems in place?!!<br> EVERY time I go into ANY Vodacom store, I have HAD to seek help!!! NOT ONCE has any consultant EVER come up to me, as I enter the store, and asked \CAN I HELP YOU SIR??"<br> MTN is no better. This telecoms industry needs to LEARN from MULTICHOICE service centre in Umhlanga!! From a customer point of view"