Customer Service?.. Pfffffft

<p>I've been a long standing customer with Vodacom and they have always provided me with a quick and fast resolution to my issues. <br />Up until today when i noticed that my data has been depleted even though I was connected to the WIFI the entire day, i called into customer service and informed them that this should not be the case because i am almost always connected to the Wifi unless i'm driving/on the road , at first I was told that they cannot see why it has been depleted then was told to call back within an hour, I did just that, only to be told that my data usage said "internet" and that they'd have to log an investigation that would take 48 hours which is utterly ridiculous! .. i asked to be transferred to a supervisor and not only did she speak over me as well as raise her voice, but she politely informed me "there's nothing we can do" whats the point in being a supervisor if you cannot take any action. The blatant disregard "Samu Msweli" had was astonishing. I work in customer care if i had given that response to a customer i would of probably been fired!.. As the leading mobile network in S.A i'd expect better service and customer care!!! <br />Still waiting on my data and a response.. How ridiculous!</p>