Customer service par excellence

***** was committed on my two lines by someone at a Vodaphone shop, renewing my two contracts without my concent. Visiting Vodaworld Midrand was a top rated experience. From being met, receiving a ticket, the manager appearing with a bottle of branded water, then led me in person to the consultant Thabo Nkonye, who would assist with my complaint. Thabo listened, scanned documents, uploaded the ***** dispute form and sent off all mails. I received confirmation later that afternoon as he said I would. Professional. Helpful. Empathetic. Knowledgeable. Well groomed and attentive. Top marks to you Vodacom and Thabo. I am just awaiting for the ***** team to investigate, hoping for a favorable outcome with a brand I've been loyal to, for over 20 years. Well done guys.