Customer Service or Lip Service

I had R8083.59 taken from my personal bank account via Vodacom cellphone account from 14 April 2015 to 4 September 2015 and I NEVER subscribe to any subscription whatsoever. Confirmed Bongani from Vodacom shop(CoJ) contacted Opera Telecom, they do not have any logs to prove that I subscribed yet the money has been ****** via my Vodacom account. My Vodacom contract since 2006, unless they also getting kickbacks from these subscription deals from 3rd party companies. Maybe I should contact Speak Out on SABC 2 or Carte Blanche to run a story on this. There has been a call logged with Vodacom to address this (see reference numbers for call logged S3-8GS82-2NLB ) I have received nothing in exchange. Vodacom is in breach of the POPI Act. Instead of resolving my query Vodacom is quick to disconnect my line. Vodacom has the nerve to charge me for data bundle of R149 (1GB month to month contract) and sms bundle (100) of R33 from 17 September 2015 till present that is not in use. For my financial loss, hassles this incident caused me I propose in order to resolve this problem if Vodacom can reduce my outstanding bill by 20% (20% of R5889) = R 1 177 + R 149 + R33 = R 1 359. I will settle.