NL
Ntsapho L

1 reviews | Active since Jan 2015

27 Sept 2015, 20:36

Customer service not adhered to

I recommend you move Luzuko Hintsa to another department that does not interact with customers more often. The service is unavailble, attitude very bad, not to mension energy levels - died out. <br> <br> The guy does not seem to be enjoying his work - tone of voice said it all. With continuation of this service Vodacom could lose a lot of potential customers. Had the phone on speaker, my wife wanted to port to vodacom, is now hesitant with the customer servive we experienced.

0
Replies (1)
Vodacom
Vodacom's reply28 Sept 2015, 10:09
Official
Hello Ntsapho,

We acknowledge receipt of your query and we truly regret taking note of your experience.

We will look into this matter and resolve.

We apologise for any inconvenience caused.

Regards
MK
Consumer Website Team