Customer service, NOT!

<p>I called in to Vodacom on 082111 18 August for assistance. The consultant who answered the call could not assist due to system problems and promised to call me back, which she later did but was unable to take action or provide the necessary resolution, at which point I asked to speak to a manager.</p> <p> </p> <p>Ishmael Ncube an apparent Team Leader came to the phone. His tone was not customer centric at all, but rather confrontational. He needs training on how to deal with irate customers, all he managed to do was make me more irate! Call reference details can be provided should any one at VODACOM bother to contact me. </p> <p> </p> <p>As for the reasons for my initial call in to your service centre, these are listed below:</p> <p> </p> <p>1) A simple request to change an address. A seemingly impossible task for VODACOM</p> <p>2) I charge for 2 handsets on the same cellular number</p> <p>3) The price on my data package has increased by 56% when the benefit has remained exactly the same? How?</p> <p> I currently have 3 packages with Vodacom and have been a customer of Vodacom since the first cell phone came out but clearly am not a valued customer to Vodacom, rather simply just a number called profit! </p> <p>I am at my wits end as to the lack of customer service experience, that has not been forthcoming. Having emailed my complaint via your prescribed processes over 4 months ago, as well as making a posting on Facebook I am yet to get a response or resolution to my complaint</p> <p> I am absolutely disgusted and horrified that a supossed superior brand such as yourselves would treat customers in this manner.</p> <p> What is a customer to do to get a simple thing called service?</p> <p> A response would be nice and is a simple thing called courtesy!</p> <p>Next I will be contacting ICASA!</p> <p> </p> <p> </p>