Customer Service Non Existent! Very Disappointed!

<p>I have been a loyal customer with Vodacom for 20 years, sadly over the past few months their service is literally non existent. I upgraded 1 of my contracts in November 2016 and also migrated from a S to a L package on one of my other contracts, I was double debited on both numbers in November and in December, increasing my bill by over R1000 per month. I called into the Vodacom call centre in Liberty Mall Pietermaritzburg in January requesting assistance, after handing all my invoices and statement in which they emailed to the accounts department and would call me later in the day with an update and feedback. Sadly no feedback and no call, I have called into the call centre on 3 more occasions in February and repeated the same with the call centre manager who assured me of feedback, SADLY still no call or feedback, we are nearly at the end of March and no closer to a resolution, absolutley no FEEDBACK! this is exceptionally dissapointing service from a corporate entity. Come on Vodacom! Why can we not get service? It seems to be the norm, to be ignored! </p> <p> </p>